Privacy Policy

At Orvix Travel Key, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our travel services.

By accessing our website or booking with Orvix Travel Key, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our website or services.

Throughout this Privacy Policy, "Orvix Travel Key," "we," "our," and "us" refer to Orvix Travel Key, operated by Airvix Group Ltd (Company No. SC898138). "You" and "your" refer to any individual who visits our website, makes an enquiry, or books travel services through us.

Collection of Personal Information

To provide our travel services efficiently, we collect personal information that you voluntarily provide to us. While you may choose what information you share, certain details are necessary for us to process enquiries, quotations, bookings, and travel arrangements.

We may collect information including, but not limited to:

• Full name
• Postal address
• Email address
• Telephone number
• Passport information (where required)
• Date of birth
• Emergency contact details
• Payment information
• Travel preferences
• Medical or accessibility requirements relevant to your booking

We only collect personal information when it is voluntarily provided by you.

This may occur when you:

• Make a travel enquiry
• Request a quotation
• Book flights, hotels, holidays, cruises, or other travel services
• Subscribe to our newsletter
• Contact us by telephone, email, WhatsApp, or social media
• Participate in competitions or promotions
• Complete surveys or provide customer feedback

How We Collect Your Information

We collect personal information through various methods including:

Direct Contact

• Telephone calls
• Emails
• WhatsApp messages
• Social media enquiries
• Contact forms
• Face-to-face meetings

Website

Information may be collected when you:

• Visit our website
• Request quotations
• Complete booking forms
• Subscribe to marketing communications

Travel Bookings

When making a booking, we may receive information from:

• The lead passenger
• Family members
• Friends travelling with you
• Authorised third parties acting on your behalf

The Lead Passenger confirms that they have obtained the consent of every traveller included in the booking for Orvix Travel Key to collect and process their personal information.

Accuracy of Your Information

You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

If your personal details change, please notify us as soon as possible so we can update our records.

Orvix Travel Key cannot be held responsible for any losses, delays, or additional costs arising from incorrect or incomplete information supplied by you.

How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing travel bookings
• Issuing quotations
• Confirming reservations
• Arranging flights, hotels, transfers, cruises, tours, and other travel services
• Processing payments and refunds
• Providing customer support
• Sending booking confirmations and travel documents
• Responding to enquiries
• Improving our services
• Complying with legal and regulatory requirements

With your consent, we may also send you promotional offers, travel inspiration, newsletters, and special deals. You may unsubscribe from marketing communications at any time.

Sharing Your Information

To provide the travel services you request, Orvix Travel Key may share your personal information with carefully selected third parties who are directly involved in your travel arrangements. These may include:

• Airlines and aviation partners
• Hotels, resorts, and accommodation providers
• Tour operators and destination management companies
• Cruise lines
• Airport transfer and transport providers
• Car hire companies
• Travel insurance providers
• Visa and documentation service providers
• Payment processors and financial institutions
• Government authorities, immigration departments, customs agencies, or law enforcement bodies where required by law

We only share the information necessary to complete your booking or comply with legal obligations. We never sell or rent your personal information to third parties for marketing purposes.

Data Security

Protecting your personal information is extremely important to us.

Orvix Travel Key uses appropriate technical, organisational, and administrative safeguards to protect your information from unauthorised access, misuse, alteration, disclosure, or destruction.

Our security measures include:

• Secure online systems
• Encrypted payment processing
• Restricted access to customer information
• Confidentiality obligations for employees
• Regular security monitoring and updates

Although we take every reasonable precaution, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

International Transfers

As an international travel company, your personal information may be transferred to airlines, hotels, tour operators, and suppliers located outside the United Kingdom.

Where your information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable UK data protection legislation.

Marketing Communications

With your permission, we may occasionally send you:

• Holiday offers
• Travel inspiration
• Special promotions
• Company news
• Exclusive discounts
• Seasonal travel deals

You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will never send unsolicited marketing communications where prohibited by law.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance security
• Personalise your browsing experience

You may disable cookies through your web browser settings. Please note that some website features may not function correctly if cookies are disabled.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data where legally permitted
• Restrict or object to certain processing activities
• Request a copy of your information in a portable format
• Withdraw your consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

We aim to respond to all legitimate requests within the timeframes required by law.

Data Retention

We only retain your personal information for as long as necessary to:

• Provide our services
• Manage your bookings
• Meet legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our agreements

Once your information is no longer required, it will be securely deleted or anonymised.

Children's Privacy

We only collect personal information relating to children where it is necessary to arrange travel services.

Parents or legal guardians are responsible for providing consent for any personal information relating to children included in a booking.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Orvix Travel Key is not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or business operations.

The latest version will always be available on our website, and your continued use of our services constitutes acceptance of any updates.